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Home » VideoCharge » VideoCharge Support » Green line at bottom of output video
Green line at bottom of output video [message #1874] Sat, 04 July 2020 04:22 Go to next message
myztikrice is currently offline myztikrice
Messages: 3
Registered: July 2011
Junior Member
The new file is 1280 x 544, both are divisible by 16, so why is there still a line at the bottom of the video?
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Re: Green line at bottom of output video [message #1875 is a reply to message #1874 ] Sat, 04 July 2020 08:45 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Could you, please, upload your source video file, output file anf the config-file to our FTP server.
We have sent the info for you by email.

Thanks.
Videocharge Team.
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Re: Green line at bottom of output video [message #1876 is a reply to message #1874 ] Sat, 04 July 2020 15:05 Go to previous messageGo to next message
myztikrice is currently offline myztikrice
Messages: 3
Registered: July 2011
Junior Member
The source is over 2GB, I don't have that kind of bandwidth.
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Re: Green line at bottom of output video [message #1877 is a reply to message #1874 ] Sun, 05 July 2020 11:03 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

What format your source file has?
And, please, send us your config file in any case.

Thanks.
Videocharge Team.
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Re: Green line at bottom of output video [message #1878 is a reply to message #1874 ] Sun, 05 July 2020 15:43 Go to previous messageGo to next message
myztikrice is currently offline myztikrice
Messages: 3
Registered: July 2011
Junior Member
Source is .mkv. Where do I find the config file?
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Re: Green line at bottom of output video [message #1879 is a reply to message #1874 ] Sun, 05 July 2020 16:14 Go to previous message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Please, go to Top Menu -> File -> Save as ..
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