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Home » VideoCharge » VideoCharge Support » Error: "doesn't contain index information and can't be split. Use Tool menu to create indexes.&
icon4.gif  Error: "doesn't contain index information and can't be split. Use Tool menu to create indexes.& [message #1799] Sun, 05 April 2020 19:20 Go to next message
jsheely is currently offline jsheely
Messages: 4
Registered: April 2011
Junior Member
When I add a specific .wmv file I get the following output message:

"doesn't contain index information and can't be split. Use Tool menu to create indexes."

When I try and run the Tools > Update Index it is grayed out.

How do I fix this index issue?

What is different about this particular file vs all the others that were generated the same way. (maybe we did something slightly different, not sure).

Thank you,
Jon

[Updated on: Wed, 06 April 2011 19:21]

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Re: Error: "doesn't contain index information and can't be split. Use Tool menu to create index [message #1800 is a reply to message #1799 ] Mon, 06 April 2020 10:45 Go to previous message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Some files havn't indexes and it can't be processed.
Please, upload your file to our FTP server.
We have send this info for you by email.
We will look at the file.

Regards,
Videocharge Team.
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