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Creating JPG Thumbnail from Videos [message #204]

Mon, 04 May 2015 09:33

Holden
Messages: 5
Registered: May 2006

Junior Member

I try to use the wizard to "create thumbnails for pictures and video files" for some videos I have. No matter how many or what videos I choose, the program crashes when after step "4. Please set frame options". I was able to create batch thumbnails for my videos before I upgraded to Ver. 3.4.0.21.

Any help?

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Re: Creating JPG Thumbnail from Videos [message #205 is a reply to message #204 ]

Mon, 04 May 2015 14:23

Videocharge Support is currently offline

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

Holden wrote on Thu, 04 May 2006 05:33

First we recommend you to update your version to v.3.5.8 at our "Download" page. If that doesn't help, please write to support@videocharge.com and describe your problem once more.

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Re: Creating JPG Thumbnail from Videos [message #207 is a reply to message #205 ]

Mon, 04 May 2015 18:06

Holden
Messages: 5
Registered: May 2006

Junior Member

Thanks for your prompt response. I upgraded and everything is working fine again. Thanks! Laughing

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