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Home » VideoCharge » VideoCharge Support » MP4 Conversion Issues
MP4 Conversion Issues [message #1674] Sat, 15 June 2019 11:36 Go to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
I have come across a problem recently that if I try to convert any mp4 video file to an flv or wmv etc there is no sound on the converted file - this happens on any mp4 file from any video site such as youtube etc. Does anyone have any idea why this may be the case - I'm guessing it has something to do with the mp4 audio part of the conversion.
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Re: MP4 Conversion Issues [message #1675 is a reply to message #1674 ] Sun, 16 June 2019 08:59 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

1) Please, try Videocharge Studio for MP4 format.

2) If it doesn't work also - please, upload your source video filesand the config file to our FTP server (we have sent this data for you by email).

Thanks.
Videocharge Team.
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Re: MP4 Conversion Issues [message #1677 is a reply to message #1675 ] Sun, 16 June 2019 12:04 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Hi this is using Watermark Master version 2.2.19 do you mean I need to purchase another piece of software ?
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Re: MP4 Conversion Issues [message #1678 is a reply to message #1674 ] Mon, 17 June 2019 05:29 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

No.
Please, try you files with trial version of Videocharge Studio.
We need this answer to determinate the problem.

Regards,
Videocharge Team.
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Re: MP4 Conversion Issues [message #1679 is a reply to message #1674 ] Mon, 17 June 2019 18:42 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Hi

The conversion works in the Videocharge Studio - so this is a problem with Watermark Master only. - please advise what to do next, thanks
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Re: MP4 Conversion Issues [message #1680 is a reply to message #1674 ] Tue, 18 June 2019 08:56 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Could you, please, contact us by email (support@videocharge.com)
and provide us with your serial number for Watermark Master.

Thanks.
Videocharge Team.
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Re: MP4 Conversion Issues [message #1681 is a reply to message #1674 ] Tue, 18 June 2019 11:33 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Email has been sent with serial number.
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Re: MP4 Conversion Issues [message #1682 is a reply to message #1674 ] Wed, 19 June 2019 14:23 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Did you guys get the email ?
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Re: MP4 Conversion Issues [message #1683 is a reply to message #1674 ] Thu, 20 June 2019 13:09 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Yes.
Please, look at our answer.

Regards,
Videocharge Team.
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Re: MP4 Conversion Issues [message #1684 is a reply to message #1674 ] Thu, 20 June 2019 13:14 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Did you send an email with the answer on as I haven' received anything ?
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Re: MP4 Conversion Issues [message #1685 is a reply to message #1683 ] Thu, 20 June 2019 13:17 Go to previous message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Email received - thanks very much much appreciated Smile
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