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crash crash crash [message #314]

Sun, 16 August 2015 17:36

essog
Messages: 10
Registered: August 2006

Junior Member

I just paid for Video Charge Express and it crashes all the time. I have never dealt with a more buggy application that was released to the public.

I sent trough all the error reports already, I hit send error report on every crash Wink

I am trying to split MPEG-1 files into 15 secon pieces. VC doesn't like some of the files because it crashes on the same clip and chunk every time.

I was using AVI/MPG/WMV splitter from boilsoft and it splits these MPEG files flawlessly so I know they are not corrupt.

Then the program crashes after running one job and and trying to run another.

And once in a while it just hangs up when I hit the Run button.

How do I get a refund?

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Re: crash crash crash [message #316 is a reply to message #314 ]

Mon, 17 August 2015 13:33

Buscar
Messages: 3
Registered: August 2006

Junior Member

The same problem here, the media files are mpgs (about 500mb), the files are no local, VC read from LAN (but the destination folder are local) and the split is every 17 seconds. I'm always make a list of many mpgs (10 or more). My errors are many, from crash avery 10 splits (close the program, re-open and after 10 more splits, the same error, EVERY 10 splits) not all files, but many. The other error, like essog: "And once in a while it just hangs up when I hit the Run button", and to hit exit as well, allways after make a list. Another error: the program just hangs up, no error window and if i look in the folder, the last 2 split are 0 mb.

I have the VideoCharge Full with registration (3.6.5.20), winxp sp2, Pentium D Dualcore 2.66mhz, 2gb ram and 1gb lan.

Help please Sad

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Re: crash crash crash [message #317 is a reply to message #314 ]

Tue, 18 August 2015 14:20

essog
Messages: 10
Registered: August 2006

Junior Member

No response?? Where is support??

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Re: crash crash crash [message #318 is a reply to message #314 ]

Tue, 18 August 2015 15:43

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Please excuse us for replying delay.

This bug seems to be fixed in VideoCharge v.3.6.7 that will be available at download page on August 19-20.

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Re: crash crash crash [message #320 is a reply to message #318 ]

Tue, 18 August 2015 17:22

Buscar
Messages: 3
Registered: August 2006

Junior Member

Good news!!! Very Happy

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Re: crash crash crash [message #321 is a reply to message #314 ]

Tue, 18 August 2015 18:40

essog
Messages: 10
Registered: August 2006

Junior Member

That's great news. I will hold off finishing my work until Monday then so I can try the new version Smile

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Re: crash crash crash [message #322 is a reply to message #321 ]

Fri, 21 August 2015 14:38

Videocharge Support is currently offline

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

Please inform us immediately if something is wrong again there, and we'll fix the problem ASAP! Cool

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Re: crash crash crash [message #323 is a reply to message #314 ]

Fri, 21 August 2015 19:47

essog
Messages: 10
Registered: August 2006

Junior Member

Uninstalled the old and installed the new.

All the same problems as before.

Not just with MPG but WMV files as well.

A real dissapointment considering how much potential this app has.

What can be done?

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Re: crash crash crash [message #324 is a reply to message #323 ]

Fri, 21 August 2015 19:54

Buscar
Messages: 3
Registered: August 2006

Junior Member

essog wrote on Mon, 21 August 2006 16:47

Uninstalled the old and installed the new.

I did that with the full version, but the problem become big problem, every single time i hit run, crash, every single time... i can't start a process... so? uninstalled the new and installed the old... and now works.

Crying or Very Sad

I have no luck

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Re: crash crash crash [message #325 is a reply to message #314 ]

Fri, 21 August 2015 23:02

essog
Messages: 10
Registered: August 2006

Junior Member

Yeah same here, more crashing not less Sad

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Re: crash crash crash [message #327 is a reply to message #325 ]

Sat, 22 August 2015 16:07

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

We work at the problem now. You'll be informed immediately when results are obtained!

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Re: crash crash crash [message #328 is a reply to message #327 ]

Sun, 23 August 2015 08:37

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

We need more information in order to reproduce this bugs on our machines. Please write about the problem to support@videocharge.com and describe it in details (maybe some direct sequence of actions that gives rise to crash, config file, etc) there. The bugs will be fixed as soon as we can reproduce them!

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Re: crash crash crash [message #347 is a reply to message #314 ]

Thu, 03 September 2015 07:34

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Version 3.6.8 is now available at our download page, it has a couple of similiar bugs fixed...

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