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Home » VideoCharge » VideoCharge Support » VCS crash
VCS crash [message #1861] Tue, 16 June 2020 18:54 Go to next message
zarski  is currently offline zarski
Messages: 24
Registered: June 2011
Junior Member
Hello,

VCS from time to time crashes with the next error:

http://img846.imageshack.us/img846/6315/errorbu.jpg

AppName: vcstudio.exe AppVer: 2.9.11.655 ModName: vcstudio.exe
ModVer: 2.9.11.655 Offset: 0043be1b

Firstly I was thinking that it happens only when VCS has more than 100 movies in queue, but I was wrong. Now it happened with queue less than 10 movies.. so I guess the size of queue is not the reason of crash.

The same crash happens on the different computers with different hardware and different OS versions.

Is there any chance to fix it?
Thanks.
Re: VCS crash [message #1862 is a reply to message #1861 ] Fri, 19 June 2020 14:07 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Could you, please, provide us more detailes about the crash?
What was your last actions before the crash?

Many thanks.
Videocharge Team.
Re: VCS crash [message #1863 is a reply to message #1861 ] Sat, 20 June 2020 04:06 Go to previous messageGo to next message
zarski  is currently offline zarski
Messages: 24
Registered: June 2011
Junior Member
I can't really say what was my last action before the crash, because I make queue for encoding and usually leave computer.. and VCS just does its job without any interaction from my side.

Sometimes VCS finishes successful, sometime it crashes. I can't even determine if it can happen because of some particular source files or file queue. I tried many times to start over the same queue once again right after VCS crash, and VCS finished the same queue without any error. So I don't really understand any pattern of crashes.

Today I turn on my screen and see this:
http://img836.imageshack.us/img836/456/error1z.jpg

So it's usually happening like this, error appears at any moment of encoding. Detail report:
http://img59.imageshack.us/img59/8934/error2oq.jpg

The same error happened in previous version as well, on Win7, Win XP. Maybe is there any way to debug it? Maybe it's possible to turn on some debug mode in VCS?
Re: VCS crash [message #1864 is a reply to message #1861 ] Sat, 20 June 2020 10:29 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Most probably it crashes on some of your video files.
Could you, please, upload several your video files for us?

Many thanks.
Videocharge Team.
Re: VCS crash [message #1865 is a reply to message #1861 ] Sun, 21 June 2020 06:08 Go to previous messageGo to next message
zarski  is currently offline zarski
Messages: 24
Registered: June 2011
Junior Member
I've uploaded 10 movies into folder 'zarski(21.06.2011)'.

I don't really think that the reason of crush some of video files, because in this case VCS should crash at the same file every time. But as I mentioned above after restart VCS does the same file queue without any error.

What about debug mode? Or maybe there is some log file or so?
Re: VCS crash [message #1866 is a reply to message #1861 ] Sun, 21 June 2020 07:41 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Debug version will be very huge.
We will try your files at first.

Thanks.
Videocharge Team.
Re: VCS crash [message #1867 is a reply to message #1861 ] Tue, 23 June 2020 07:53 Go to previous messageGo to next message
zarski  is currently offline zarski
Messages: 24
Registered: June 2011
Junior Member
any luck?
Re: VCS crash [message #1868 is a reply to message #1861 ] Tue, 23 June 2020 11:32 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

We are working on the problem.
We will inform you just after having any result.

Regards,
Videocharge Team.
Re: VCS crash [message #1869 is a reply to message #1861 ] Tue, 23 June 2020 13:37 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

What format your files have?
What software did you use for creating it?

Thanks.
Videocharge Team.
Re: VCS crash [message #1870 is a reply to message #1861 ] Tue, 23 June 2020 15:29 Go to previous messageGo to next message
zarski  is currently offline zarski
Messages: 24
Registered: June 2011
Junior Member
I can't really know that because as you may see it's videos from member area of paysite. So I didn't make them, I only use VCS to make trailers from those video files.
Re: VCS crash [message #1871 is a reply to message #1861 ] Wed, 24 June 2020 12:51 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

OK. We are researching now the ability to work with this files.
But most probably there is a problem in codecs that you use for these files.

Regards,
Videocharge Team.
Re: VCS crash [message #1882 is a reply to message #1871 ] Mon, 13 July 2020 14:56 Go to previous messageGo to next message
zarski  is currently offline zarski
Messages: 24
Registered: June 2011
Junior Member
Weird, coz I use regular K-Lite Codec Pack. Is there any particular codec I should setup to fix this problem?
Re: VCS crash [message #1884 is a reply to message #1861 ] Tue, 14 July 2020 06:10 Go to previous message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

We will try to create special log-version for you for determinating the problem.
But most probably it is some codecs problem in any case Sad

Regards,
Videocharge Team.

[Updated on: Fri, 15 July 2011 07:25]

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