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Home » VideoCharge » VideoCharge Support » Can't open VC after installing update.
icon4.gif  Can't open VC after installing update. [message #573] Tue, 19 April 2016 05:15 Go to next message
jerkface  is currently offline jerkface
Messages: 8
Registered: March 2007
Junior Member
I just installed the update for VideoCharge. It asks me to activate it again. My info is already stored, so I click "Next". I enter the serial number, the installation code is already entered for me, click "Next". I enter the activation key and I get the following error:

"Invalid Activation Key. Please verify your serial number and activation key."

Please help. I never would have updated if I knew this would happen. Sad


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Re: Can't open VC after installing update. [message #574 is a reply to message #573 ] Tue, 19 April 2016 05:36 Go to previous messageGo to next message
jerkface  is currently offline jerkface
Messages: 8
Registered: March 2007
Junior Member
Just wanted to add. I ran Windows System Restore, so at least I am able to use the old version still...


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Re: Can't open VC after installing update. [message #577 is a reply to message #574 ] Tue, 19 April 2016 10:02 Go to previous message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
Make sure that you installed the same version you've got a license for. For example, a license for VideoCharge Pro does not entitle to use VideoCharge Basic, VideoCharge Express or VideoCharge Full.
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