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Home » VideoCharge » VideoCharge Support » Cannot complete file when using 'merge timeline'
Cannot complete file when using 'merge timeline' [message #955] Mon, 17 April 2017 23:00 Go to next message
nocternity19  is currently offline nocternity19
Messages: 2
Registered: April 2008
Junior Member
Hi, I want to encode 1 minute videos using Divx Codec, there are 2 timelines of 30sec selected and the option Merge timeline is on.

However, the process always stopping at 99%, and the only way to close the program is with the task manager.

I've tried everything I can to resolve the problem, can you help me please ?

Remi

  • Attachment: tester.vcc
    (Size: 12.61KB, Downloaded 2189 time(s))

Re: Cannot complete file when using 'merge timeline' [message #956 is a reply to message #955 ] Fri, 21 April 2017 13:14 Go to previous messageGo to next message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Could you, please, upload your source video file to our FTP server?
(We have sent you our FTP info by email)

Thanks.
Videocharge Team.
Re: Cannot complete file when using 'merge timeline' [message #958 is a reply to message #955 ] Fri, 21 April 2017 18:25 Go to previous messageGo to next message
nocternity19  is currently offline nocternity19
Messages: 2
Registered: April 2008
Junior Member
Hi again !

The video file is uploaded, the file name is:

2214_01_3min.avi

Hope somebody find a solution !

Tks!


p.s. sorry for the 'content' of the file
Re: Cannot complete file when using 'merge timeline' [message #960 is a reply to message #955 ] Fri, 28 April 2017 18:03 Go to previous message
admin  is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Error in program occurs because of video decoder installed on your system.
We can suggest the following steps for solving the problem:

1. Install later version of video decoder for processing your video file.
2. Try to change format, for example, save video in WMV format. Then you can perform all necessary operations on video editing, using that WMV file.
3. Make sure that all your settings are correct, configuration file contains links to Timelines within time range of your video. Set output format different from format of uncompressed video.

Regards,
Videocharge Team.
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