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Home » VideoCharge » VideoCharge Support » splitting video
splitting video [message #224] Fri, 15 May 2015 21:01 Go to next message
satyaravind  is currently offline satyaravind
Messages: 2
Registered: March 2006
Location: lawrence
Junior Member
hi,
I have recently purchased videocharge for professionals to split videos into images. I get error in loading the config file" could not open videocharge config" and also in using the grabber option in the wizard, I cannot split the video. what would be solution for this?
Re: splitting video [message #225 is a reply to message #224 ] Sat, 16 May 2015 09:38 Go to previous message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
satyaravind wrote on Mon, 15 May 2006 17:01

hi,
I have recently purchased videocharge for professionals to split videos into images. I get error in loading the config file" could not open videocharge config" and also in using the grabber option in the wizard, I cannot split the video. what would be solution for this?

Incorrect installation must be the cause in this case. We recommend you to
  1. Download VideoCharge v.3.5.10
  2. Uninstall VideoCharge
  3. Manually remove all files from C:\Program Files\VideoCharge Software folder (or make sure that it's empty)
  4. Reinstall VideoCharge
If this doesn't help, please write to support@videocharge.com about the problem.
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