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Home » VideoCharge » VideoCharge Support » VideoCharge Studio not working on heavy files
VideoCharge Studio not working on heavy files [message #1755] Tue, 10 December 2019 15:31 Go to next message
tommcat is currently offline tommcat
Messages: 17
Registered: January 2009
Junior Member
Hi,

We have noticed when video source files above 2GB when imported into the application, video is not viewable, not editable or no actions happens. (therefore no error report on the output window)
There are lots of files above 2GB in archives which we are working on, the source files of MPEG2 Format.

To make VideoCharge work, we take the files into Adobe Premiere or other applications break them into smaller parts (apprx 700MB) and then get into VideoCharge, this is not feasible.
We have updated VideoCharge till your last update (Dec 1).

It will great if you can help us out on how to get these files encoded.

Incase you all need more info let us know.

Regards,
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Re: VideoCharge Studio not working on heavy files [message #1758 is a reply to message #1755 ] Fri, 13 December 2019 13:39 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Everything should works OK.
We have only one way to check it exactly -
Could you, please, upload your source video file and the config file to our FTP server. We have sent you our FTP server data by email.

Thanks.
Videocharge Team.
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Re: VideoCharge Studio not working on heavy files [message #1766 is a reply to message #1755 ] Tue, 24 December 2019 14:27 Go to previous messageGo to next message
tommcat is currently offline tommcat
Messages: 17
Registered: January 2009
Junior Member
Hi,

I had uploaded on our ftp & mailed you the details on Dec 14, 2010. Still no revert from your side.

Kindly help us in getting the issue sorted as we have lots of files to encode.

Regards,
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Re: VideoCharge Studio not working on heavy files [message #1767 is a reply to message #1755 ] Wed, 25 December 2019 15:18 Go to previous message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

We are working on this problem.
The problem is quite difficult Sad
We will inform you just after resolving.

Regards,
Videocharge Team.
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