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Home » VideoCharge » VideoCharge Support » Adding different type of files
icon9.gif  Adding different type of files [message #497] Tue, 16 February 2016 21:57 Go to next message
stevens  is currently offline stevens
Messages: 3
Registered: February 2007
Junior Member
VideoCharge crashes when I add different types of files.
I add 3 .mov files ~30MB and 5 .jpg files 500kb
When I click run to create one .wmv file it crashes.
Do you know what is causing it. And how do I fix it.
Re: Adding different type of files [message #503 is a reply to message #497 ] Sat, 20 February 2016 14:04 Go to previous messageGo to next message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
The matter is that the .mov files has been encoded with special library, and so they need this library for decoding as well.
We've replied your e-mail and sent you the necessary file.
icon4.gif  Re: Adding different type of files [message #504 is a reply to message #503 ] Sat, 20 February 2016 14:12 Go to previous messageGo to next message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
Exclamation Everybody who experienced similiar problems when decoding .mov files, please contact us via support@videocharge.com and you'll be given all necessary data to fix the problem Exclamation
Re: Adding different type of files [message #508 is a reply to message #504 ] Sat, 20 February 2016 18:29 Go to previous messageGo to next message
stevens  is currently offline stevens
Messages: 3
Registered: February 2007
Junior Member
FYI the movie files have been created by the Kodak Easy Share V550.
Re: Adding different type of files [message #509 is a reply to message #497 ] Sat, 20 February 2016 18:38 Go to previous messageGo to next message
stevens  is currently offline stevens
Messages: 3
Registered: February 2007
Junior Member
It didn't fix the crashing but I found the problem.
The program doesn't handle adding different files at the same time well.
It should alert or warn the user.
So it allows you to add two different file types and when you click run it will crash.

I could get it to convert when I had only mov or jpg not both at the same time.
Re: Adding different type of files [message #512 is a reply to message #509 ] Mon, 22 February 2016 17:30 Go to previous message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
The bug has been fixed. The repaired verision is now available at http://www.videocharge.com/download.html.
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