Removing/replacing the most recent config file usually resolves the problem. But we'd much appreciate sending us the problematic config file (before removing) in such cases.
I know what the issue is because I have been coming across many issues like this.
IF you have a config file where the first file has been removed (I use removable storage devices) and try to open VC it will not load because it appears to go into an endless loop looking for a nonexistent first video.
I hope that helps.
My only issue now is that every time I have batches of over 100 clips the program freezes quite often in mid batch (I am usin9g the split by time feature mostly), this happens with all kinds of movie formats. I could send you config files but it won't help because it happens to fresh configs every day. I have to babysit the app.
My company encodes video in large volumes using a render farm. Our chapter cutting needs are very extensive and your program allows for easy config file creation via xml. If you could fix this freezing issue or create a more robust "Enterprise" Edition that cost more but handled more I would pay.
Your application is outstanding, I can't live without it even with it's flaws.
I know what the issue is because I have been coming across many issues like this.
IF you have a config file where the first file has been removed (I use removable storage devices) and try to open VC it will not load because it appears to go into an endless loop looking for a nonexistent first video.
I hope that helps.
Thank you very much for the information! We'll check it up and fix the problem.
essog wrote on Wed, 29 November 2006 12:37
My only issue now is that every time I have batches of over 100 clips the program freezes quite often in mid batch (I am usin9g the split by time feature mostly), this happens with all kinds of movie formats. I could send you config files but it won't help because it happens to fresh configs every day. I have to babysit the app.
This problem is more complicated, so please contact us via e-mail support@videocharge.com.
We need more information on the problem. Note the file on which VideoCharge freezes and then try to process that file separately. If VideoCharge freeze on it, please upload it to our server along with corresponding config file.
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