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Home » VideoCharge » VideoCharge Support » cant convert video file (mp4 / x264 core 112)
icon4.gif  cant convert video file (mp4 / x264 core 112) [message #2037] Mon, 08 February 2021 01:44 Go to next message
fakokay is currently offline fakokay
Messages: 7
Registered: June 2011
Junior Member
hi there,

loved you software, i'm a registered user of videochargeStudio.

Convert many videos without any problems... But now i got a nice one.

I recevied videos directly from my providers (Over 2Tg of content in mp4 format), when converting them into wmv format (my master video that i'll use for many things)... when starting the batch, it's simply do nothing... stickin at 0%.

I was thinking about a codec problem so here it come (from mediaInfo software), here the exported file of my video (see attachment).

Hope you can fix this so i can convert thoses files ASAP.

using VideoChargeStudio 2.11.6.680

  • Attachment: movie00.txt
    (Size: 3.55KB, Downloaded 2746 time(s))

[Updated on: Thu, 09 February 2012 01:46]

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Re: cant convert video file (mp4 / x264 core 112) [message #2052 is a reply to message #2037 ] Tue, 09 February 2021 10:02 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Could you, please, upload your source video file and the config-file to our FTP server.
We have sent this info for you by email.

Thanks.
Videocharge Team.
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Re: cant convert video file (mp4 / x264 core 112) [message #2054 is a reply to message #2037 ] Tue, 09 February 2021 11:53 Go to previous messageGo to next message
fakokay is currently offline fakokay
Messages: 7
Registered: June 2011
Junior Member
strangly, it works now...

- I create a brand new profile from scratch. didnt work.
- I reboot my computer and tryied with new profile... work

Strangly, cause i use always the same profile since my begining and didn't have any problem. Is profile are compatible from one version to a newer one?

Also, i notice that, sometime, it takes longer time to convert than another to the same output format... is this caused by the codec in the mp4 ?

Regards,
David
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Re: cant convert video file (mp4 / x264 core 112) [message #2057 is a reply to message #2037 ] Sat, 13 February 2021 06:41 Go to previous message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi, fakokay.

OK.
If this problem will occur permanently, please, upload you video files and the config-file.

Thanks.
Videocharge Team.
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