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Home » VideoCharge » VideoCharge Support » Program Crashes HELP!
Program Crashes HELP! [message #379] Sat, 26 September 2015 05:23 Go to next message
4Joe  is currently offline 4Joe
Messages: 1
Registered: September 2006
Junior Member
Everytime I try to get into the advanced formating features of the text watermark, I get an "dlgs error 2".

Then if I continue without formatting and click finish, it then begins skipping files with the error:

"Could not find a decoder.
The media source doesn't contain valid video stream."

I have rebooted, unloaded the software, redownloaded the file, and reinstalled several times.

I'm out of ideas, and out of time... HELP.

I'm using the full version on a brand new Toshiba laptop, plenty above the minimums.

I'm ready to buy the softare if we can make it work. Can someone from tech support call me at 903-364-1800 or email me with a support phone number - GeronimoJoe@aol.com?

Thanks in adavance for your help.

Joe
Re: Program Crashes HELP! [message #381 is a reply to message #379 ] Mon, 28 September 2015 13:13 Go to previous message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
Please send to support@videocharge.com screeenshot of the error and the config (.vcc) file you worked with.
BTW, your e-mail is replied as well.
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