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Home » VideoCharge » VideoCharge Support » Extracting images (Grabber function)
Extracting images (Grabber function) [message #369] Sun, 13 September 2015 14:57 Go to next message
Atomie is currently offline Atomie
Messages: 3
Registered: September 2006
Junior Member
Ive bought the videocharge basic today, with a previous trial version I was ablt to extract images from video files.( Using Grabber)
Since I downloaded and registered the video basic, Im no longer able to do this.

I get error msg :Could not create filter :MUX

As I said before I had no problems doing this before with a trial version regardless of format in this case ASF.

Any input?
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Re: Extracting images (Grabber function) [message #371 is a reply to message #369 ] Mon, 14 September 2015 17:22 Go to previous messageGo to next message
Atomie is currently offline Atomie
Messages: 3
Registered: September 2006
Junior Member
Despite support emails problem is still there.

MUX filter not found
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Re: Extracting images (Grabber function) [message #372 is a reply to message #369 ] Tue, 15 September 2015 14:56 Go to previous messageGo to next message
Atomie is currently offline Atomie
Messages: 3
Registered: September 2006
Junior Member
Id like to say a big thank you to the Support team who were very helpfull and sorted my proble out,

Again thanks a alot you guys rock!
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Re: Extracting images (Grabber function) [message #373 is a reply to message #372 ] Fri, 18 September 2015 11:41 Go to previous message
Videocharge Support is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
The problem is fixed in v.3.6.10 Cool
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