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Home » VideoCharge » VideoCharge Support » Windows Media Codec
Windows Media Codec [message #418] Fri, 30 October 2015 08:14 Go to next message
andrewjones  is currently offline andrewjones
Messages: 3
Registered: October 2006
Location: Sydney
Junior Member
Hi,
I have recently installed VC 3.6.15.40 on a windows server 2003 using windows media server to stream video. We are using Video Charge to place a watermark on our videos before encoding with Windows Media Encoder for use on the streaming server.

I have two issues. When looking at my VC profile I can only select the Windows Media Video V7 codec (in fact is it greyed out so thats my only option). Is this the latest codec and if not how do I install the latest Codec?

Also, when I convert mpg to wmv the video plays ok in media player but the microsoft encoder fails with an error saying that the "Encoder failed to retrieve duration attribute from the source plug-in" when it tries to convert the file created by Video Charge. Any ideas? Video Charge files created from original wmv's work ok.

Regards AJ
Re: Windows Media Codec [message #420 is a reply to message #418 ] Fri, 30 October 2015 15:38 Go to previous messageGo to next message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
andrewjones wrote on Mon, 30 October 2006 03:14

Hi,
I have recently installed VC 3.6.15.40 on a windows server 2003 using windows media server to stream video. We are using Video Charge to place a watermark on our videos before encoding with Windows Media Encoder for use on the streaming server.

I have two issues. When looking at my VC profile I can only select the Windows Media Video V7 codec (in fact is it greyed out so thats my only option). Is this the latest codec and if not how do I install the latest Codec?

Also, when I convert mpg to wmv the video plays ok in media player but the microsoft encoder fails with an error saying that the "Encoder failed to retrieve duration attribute from the source plug-in" when it tries to convert the file created by Video Charge. Any ideas? Video Charge files created from original wmv's work ok.

Regards AJ

In respect of the first question: VideoCharge doesn't have built-in codecs; it uses the codecs installed in your system only. Therefore we recommend you to install the latest version of Windows Media Player to see the latest WMV codecs in the list.
As for the second issue, please write about it to support@videocharge.com and attach the config file (you converted mpg to wmv with) to the letter.

Re: Windows Media Codec [message #423 is a reply to message #418 ] Sat, 31 October 2015 02:02 Go to previous messageGo to next message
andrewjones  is currently offline andrewjones
Messages: 3
Registered: October 2006
Location: Sydney
Junior Member
I have Windows Media Player 10 installed and checking Windows Update says that it is the latest version.

Regardsing the second issue my config fiel is attcahed to this message

  • Attachment: watermark.vcc
    (Size: 9.45KB, Downloaded 2291 time(s))

Re: Windows Media Codec [message #425 is a reply to message #423 ] Sat, 31 October 2015 12:47 Go to previous message
Videocharge Support  is currently offline Videocharge Support
Messages: 363
Registered: December 2005
Location: USA
Senior Member
andrewjones wrote on Mon, 30 October 2006 21:02

I have Windows Media Player 10 installed and checking Windows Update says that it is the latest version.

Regardsing the second issue my config fiel is attcahed to this message

Then we recommend you to refuse using profiles since they may not support the latest codeds. Manual settings are more precise and flexible anyhow. Please feel free to conact us if having some problems on manual settings.
We also tried to convert a .mpg file to watermarked .wmv. Then successfully processed that .wmv file with WMEncoder. So we need some additional information in order to examine the problem.
Please write about it to support@videocharge.com and describe the issue in detail there (indicate the settings you set when trying to convert produced .wmv with WMEncoder; indicate version of WMEncoder you worked with, etc). Possibly you will also be asked to upload the .wmv file your version of WMEncoder fails to work with.

[Updated on: Tue, 31 October 2006 12:57]

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