Home
Download
Purchase
Forum
Site Map
F.A.Q.
Support
About Us
Members Members   Search Search   FAQ FAQ   Register Register   Login Login   Home Home
Home » VideoCharge » VideoCharge Support » MP4 Conversion Issues
MP4 Conversion Issues [message #1674] Sat, 15 June 2019 11:36 Go to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
I have come across a problem recently that if I try to convert any mp4 video file to an flv or wmv etc there is no sound on the converted file - this happens on any mp4 file from any video site such as youtube etc. Does anyone have any idea why this may be the case - I'm guessing it has something to do with the mp4 audio part of the conversion.
Report message to a moderator
Re: MP4 Conversion Issues [message #1675 is a reply to message #1674 ] Sun, 16 June 2019 08:59 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

1) Please, try Videocharge Studio for MP4 format.

2) If it doesn't work also - please, upload your source video filesand the config file to our FTP server (we have sent this data for you by email).

Thanks.
Videocharge Team.
Report message to a moderator
Re: MP4 Conversion Issues [message #1677 is a reply to message #1675 ] Sun, 16 June 2019 12:04 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Hi this is using Watermark Master version 2.2.19 do you mean I need to purchase another piece of software ?
Report message to a moderator
Re: MP4 Conversion Issues [message #1678 is a reply to message #1674 ] Mon, 17 June 2019 05:29 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

No.
Please, try you files with trial version of Videocharge Studio.
We need this answer to determinate the problem.

Regards,
Videocharge Team.
Report message to a moderator
Re: MP4 Conversion Issues [message #1679 is a reply to message #1674 ] Mon, 17 June 2019 18:42 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Hi

The conversion works in the Videocharge Studio - so this is a problem with Watermark Master only. - please advise what to do next, thanks
Report message to a moderator
Re: MP4 Conversion Issues [message #1680 is a reply to message #1674 ] Tue, 18 June 2019 08:56 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Could you, please, contact us by email (support@videocharge.com)
and provide us with your serial number for Watermark Master.

Thanks.
Videocharge Team.
Report message to a moderator
Re: MP4 Conversion Issues [message #1681 is a reply to message #1674 ] Tue, 18 June 2019 11:33 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Email has been sent with serial number.
Report message to a moderator
Re: MP4 Conversion Issues [message #1682 is a reply to message #1674 ] Wed, 19 June 2019 14:23 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Did you guys get the email ?
Report message to a moderator
Re: MP4 Conversion Issues [message #1683 is a reply to message #1674 ] Thu, 20 June 2019 13:09 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

Yes.
Please, look at our answer.

Regards,
Videocharge Team.
Report message to a moderator
Re: MP4 Conversion Issues [message #1684 is a reply to message #1674 ] Thu, 20 June 2019 13:14 Go to previous messageGo to next message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Did you send an email with the answer on as I haven' received anything ?
Report message to a moderator
Re: MP4 Conversion Issues [message #1685 is a reply to message #1683 ] Thu, 20 June 2019 13:17 Go to previous message
ghecko is currently offline ghecko
Messages: 7
Registered: June 2010
Junior Member
Email received - thanks very much much appreciated Smile
Report message to a moderator
Previous Topic:Watermark prob - png file
Next Topic:Watermark flicker
Go to Forum:
  

[ Generate printable PDF ] [ Syndicate this forum (XML) ] [ ]

Current Time: Sat Nov 23 14:02:29 UTC 2024

Total time taken to generate the page: 0.00424 seconds
.:: Contact :: Main site ::.