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Home » VideoCharge » VideoCharge Support » video chage express crashes when opening
video chage express crashes when opening [message #1194] Mon, 08 January 2018 19:52 Go to next message
geedub is currently offline geedub
Messages: 3
Registered: January 2009
Junior Member
every time i try to open videocharge express it crashes. it is a fresh install, never used the software on this pc yet. any ideas? thanks
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Re: video chage express crashes when opening [message #1196 is a reply to message #1194 ] Tue, 09 January 2018 16:08 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

1) What OS do you use?
2) Please, send us the screenshot with crash.
3) Please, upload your video file that you have opened by Videocharge for the last time and using it try to open while loading to our ftp server. (We have sent you this info via email)

Regards,
Videocharge Team.

[Updated on: Fri, 08 January 2010 10:00]

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Re: video chage express crashes when opening [message #1201 is a reply to message #1194 ] Tue, 09 January 2018 19:06 Go to previous messageGo to next message
geedub is currently offline geedub
Messages: 3
Registered: January 2009
Junior Member
this is happening on two pcs
one is running vista, one is running xp, the guy uninstalled it on the xp box so i only have a screen shot from vista.
its just a windows crash as soon as the program opens.

http://www.imagearmy.com/image-C2B6_4967629F.jpg
http://www.imagearmy.com/image-986D_4967629F.jpg
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Re: video chage express crashes when opening [message #1202 is a reply to message #1201 ] Tue, 09 January 2018 19:07 Go to previous messageGo to next message
geedub is currently offline geedub
Messages: 3
Registered: January 2009
Junior Member
http://www.imagearmy.com/image-8F5F_49676306.jpg
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Re: video chage express crashes when opening [message #1203 is a reply to message #1194 ] Fri, 12 January 2018 12:44 Go to previous message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

1) Do you use trial or licensed version?

2) Please, uninstall your version completely and remove follow folder from registry
HKEY_CURRENT_USER\Software\VideoCharge Software\VideoCharge

After that install it and try again.

Regards,
Videocharge Team.
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