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Runtime error.. [message #416]

Thu, 29 October 2015 16:52

sarangan
Messages: 7
Registered: October 2006

Junior Member

Hello supporters.
I am a newbe to videocharge.

I have planned to buy the software tomorrow and have tried the trial version of videocharge pro and found an error on it.

The error already have reported in this forum and no one have answered for that topic. Therefore here is it again.

This error happens when I tried I will use it to watermark video files.

Microsoft Visual C++ Runtime Library

Runtime error!
Program: ..../Videocharge/Videocharge.exe
This application has requested the runtime to terminate in an unusual way. Please contact the applications support team for more information.

I uninstalled it, reinstalled it, tried to remove all registry entries, still it gives me this error.

I have XP Pro installed.

What do I do?

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Re: Runtime error.. [message #417 is a reply to message #416 ]

Thu, 29 October 2015 20:32

sarangan
Messages: 7
Registered: October 2006

Junior Member

Screenshot for that error..

http://img159.imageshack.us/img159/3192/sshot1ss1.png

If it not fixed untilnow I cannot buy it, If I can`t use it..

[Updated on: Sun, 29 October 2006 20:34]

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Re: Runtime error.. [message #419 is a reply to message #417 ]

Fri, 30 October 2015 15:17

Videocharge Support is currently offline

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

Do you have the latest version of VideoCharge Pro?

[Updated on: Mon, 30 October 2006 15:23]

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Re: Runtime error.. [message #422 is a reply to message #419 ]

Fri, 30 October 2015 20:11

sarangan
Messages: 7
Registered: October 2006

Junior Member

Yes! It is the latest version I have tried..

The error comes still there...

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Re: Runtime error.. [message #424 is a reply to message #422 ]

Sat, 31 October 2015 11:49

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

Do you click "Advanced" or "Finish" when crash occurs?
Does VideoCharge crash always or sometimes/randomly when you click it?

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Re: Runtime error.. [message #426 is a reply to message #416 ]

Sat, 31 October 2015 17:34

sarangan
Messages: 7
Registered: October 2006

Junior Member

It crashes always when I click the Advanced button.. Crying or Very Sad

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Re: Runtime error.. [message #427 is a reply to message #426 ]

Mon, 02 November 2015 10:29

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

sarangan wrote on Tue, 31 October 2006 12:34

It crashes always when I click the Advanced button.. Crying or Very Sad

OK, we'll try to fix the issue ASAP. Meanwhile you may try processing in the following way:
go through all the steps in Wizard until you reach Step 7 (watermark settings). There click "Finish" button (don't click "Advanced") and then choose "No, I'd like to start the process later" and click "Done".
Now go to "Output" -> "Frame" tab and click "..." to the right of "Watermark" check-box - Watermark Editor will open. Here you can specify all the necessary watermark options. Click OK and finally click "Run" button.

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