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Can't open VC after installing update. [message #573]

Tue, 19 April 2016 05:15

jerkface
Messages: 8
Registered: March 2007

Junior Member

I just installed the update for VideoCharge. It asks me to activate it again. My info is already stored, so I click "Next". I enter the serial number, the installation code is already entered for me, click "Next". I enter the activation key and I get the following error:

"Invalid Activation Key. Please verify your serial number and activation key."

Please help. I never would have updated if I knew this would happen. Sad

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Re: Can't open VC after installing update. [message #574 is a reply to message #573 ]

Tue, 19 April 2016 05:36

jerkface
Messages: 8
Registered: March 2007

Junior Member

Just wanted to add. I ran Windows System Restore, so at least I am able to use the old version still...

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Re: Can't open VC after installing update. [message #577 is a reply to message #574 ]

Tue, 19 April 2016 10:02

Videocharge Support is currently offline

Videocharge Support
Messages: 363
Registered: December 2005
Location: USA

Senior Member

Make sure that you installed the same version you've got a license for. For example, a license for VideoCharge Pro does not entitle to use VideoCharge Basic, VideoCharge Express or VideoCharge Full.

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