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Home » VideoCharge » VideoCharge Support » Help With Wizard
Help With Wizard [message #1242] Fri, 16 March 2018 01:38 Go to next message
batmandingo is currently offline batmandingo
Messages: 4
Registered: October 2008
Junior Member
I have been using my watermark master for several months. I use the wizard exclusively for its ease. Last night I tried to open the program as usual and when I clicked on wizard I got an error message that said Watermark master has encountered a problem and needs to close. I have tried everyway to access wizard and get the same message. I can use other functions but this is the one I need. I even called Microsoft in case it was a windows problem but it was not. Any help or suggestion. Thank youJames
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Re: Help With Wizard [message #1243 is a reply to message #1242 ] Sat, 17 March 2018 11:19 Go to previous messageGo to next message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

1) What version do you use? Please download latest version from our site.

2) Please, send us the screen-shot of the error.

Thanks.
Videocharge Team.
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Re: Help With Wizard [message #1245 is a reply to message #1243 ] Sun, 18 March 2018 06:04 Go to previous messageGo to next message
batmandingo is currently offline batmandingo
Messages: 4
Registered: October 2008
Junior Member
I use ver 2.2.6.0 and here's a silly question. How do I take a screen shot. Also how much is it to download the latest version.
Thanks
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Re: Help With Wizard [message #1246 is a reply to message #1242 ] Sun, 18 March 2018 06:35 Go to previous message
admin is currently offline admin
Messages: 532
Registered: December 2005
Senior Member
Administrator
Hi.

All our updates are free.
Please, download latest version and install it.

For creating screen-shot you should press PrintScreen button on you keyboard, run any Editor for Images (even Microsoft Paint).
Create new image and insert screen-shot from the buffer.
After that please save it to your HDD and send to us.

Regards,
Videocharge Team.
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