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WaterMark Master 2.0.7 [message #841]

Sun, 12 February 2017 22:20

larner
Messages: 5
Registered: February 2008

Junior Member

Ok i don't know where to start, should i start from the realy poor service or the "in my opinion" poor software!

Ok i add a movie file to watermark master and everything runs nice as soon as i add a watermark image to the program it automaticly comes up an error and the program closes, wtf...sorry for my language but this is un-acceptable!! i have managed to add the movie and as soon as i click to add the image i quickly press crtl+F5 and i manage to bypass the error and start the process of saving, now when it got to 25% completed i noticed that the file i was producing was 13GB i say again: 13GBs long.

the file i was trying to image watermark is 300MB long so how come i need 30GBs free HD space for the conversion "En-coding"??

will it stay that big or will it be normall when it finishs? if so why isn't this massioned in the software information before people buy the software?

i am really angry with this , not very pleasent you know! i really hope you do contact me soon.

Thank You
Tiago

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Re: WaterMark Master 2.0.7 [message #842 is a reply to message #841 ]

Mon, 13 February 2017 17:55

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Hi.

1 - What is your input format?
2 - What is your output format?
3 - Could you, please, send us your image watermark?
4 - Does error occur without adding watermark?

Thanks.
Videocharge Team.

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Re: WaterMark Master 2.0.7 [message #843 is a reply to message #841 ]

Mon, 13 February 2017 23:11

larner
Messages: 5
Registered: February 2008

Junior Member

1. Avi
2. Avi
3. yes
4. no the error does not come up when i have not add a image watermark, only when anykind of image is added!

and what about the output size? do i really need 30GBs to add watermark on a 300MB movie?

Attachment: test8.png
(Size: 43.60KB, Downloaded 4310 time(s))

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Re: WaterMark Master 2.0.7 [message #848 is a reply to message #843 ]

Tue, 14 February 2017 14:58

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Hi.

You create uncompressed RGB file.
Please, set any video codec you need.

Regards,
Videocharge Team.

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Re: WaterMark Master 2.0.7 [message #851 is a reply to message #848 ]

Sat, 18 February 2017 02:36

larner
Messages: 5
Registered: February 2008

Junior Member

hmmm, sorry but what do you mean by set? what is wrong?
all i do is add an image that watermark master says that supports but it craches.

i dont think i understand what you want me to do! could you please explain it step by step i would very much like it!

thank you

Tiago

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Re: WaterMark Master 2.0.7 [message #853 is a reply to message #851 ]

Sat, 18 February 2017 18:34

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Hi.

1 - For set any codec you should go to Profile Properties (F4), Video section -> codec

2 - Does error occur if add image with another format, for example, .bmp?

3 - We can't reproduce the problem. Could you, please, send us the screenshot.

Thanks.
Videocharge Team.

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Re: WaterMark Master 2.0.7 [message #859 is a reply to message #853 ]

Tue, 21 February 2017 07:55

larner
Messages: 5
Registered: February 2008

Junior Member

1. i have changed the codec and still doesnt work!

2. yes any kind of image .type "bmp, jpeg, ect... "

3. yes have a look! i can also copy and paste the error that windows is giving me! *see below!

AppName: watermarkmaster.exe AppVer: 2.0.7.0 ModName:shlwapi.dll

ModVer: 6.0.2900.3157 Offset: 0001bb06

Thank You

Attachment: evid.JPG
(Size: 141.16KB, Downloaded 4235 time(s))

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Re: WaterMark Master 2.0.7 [message #864 is a reply to message #841 ]

Tue, 21 February 2017 15:38

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Hi.

Please, try new version 2.0.10 from our site now.

Thanks.
Videocharge Team.

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Re: WaterMark Master 2.0.7 [message #875 is a reply to message #864 ]

Tue, 28 February 2017 06:20

larner
Messages: 5
Registered: February 2008

Junior Member

Ok i have tried everything, un-installed, Registery cleanned & re-installed both 2.0.7 and 2.0.10 and the problem still there, the exact same error i just wonder why it only appears when i add any kind of image to the program!

I just give up!

I thank you for trying to help.

Sad

Tiago

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Re: WaterMark Master 2.0.7 [message #881 is a reply to message #841 ]

Fri, 03 March 2017 12:02

admin
Messages: 532
Registered: December 2005

Senior Member
Administrator

Hi.

1 - We still can't reptoduce your bug Sad

Looks like it is some system erorr.

2 - Could you, please, provide us your step by step actions?

3 - Could you, please, try to use some shot path to your source file? Something like C:\test\ not C:\Document and Settings\...

4 - Could you, please, try add same image to same video in Videocharge?

Thanks.
Videocharge Team.

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